Frequently asked questions about services, policies and accommodations.
- Why do I need a consultation before scheduling certain hair services?
In order to deliver the best results and ensure adequate timing, we do require a complimentary consultation before scheduling new color, extensions and keratin smoothing appointments. For some non corrective color services, we are able to offer a consultation over the phone with some of our stylists. Please contact us for a consultation.
- Why are there different levels for stylists?
Levels are based on a stylist’s experience and strength of practice. As our stylists advance in their careers through direct experience and education, their rates of services and commissions increase.
- Why do you have a cancellation policy?
Our technicians are commissioned based. When someone does not show up or cancels late notice and the appointment isn’t filled, the service provider does not get paid for their time. This policy was created to protect their time and income. Out of respect to our staff, we require a 24hr notice to change, cancel, or reschedule an appointment. In the event we do not receive this notice, 100% of the services will be charged. For appointments exceding 3hrs or 3 or more spa services 72hrs notice will be required. We require a card on file to book services. In the event of a no show, late arrival (15 minutes or more) or less than 24 hr cancellation, we will charge the total of the service booked.
- Why do I have to put a card on file?
Because we have a 24 hr cancellation policy, we do require a card on file to hold your reservation. In the event of a late arrival (15 mins or more), no show or less than 24 hr cancellation, we will charge your card on file for the service booked.
- What if my hair doesn’t turn out how I want it to?
We want all of our guests to be happy with the results of their services. Our stylists will make adjustments to services if the discussed and agreed upon result is not achieved. Because our stylists are commissioned based, we honor adjustments with the same stylist seen for the original service.
- Where do I park?
At our 5th Street Market location there is designated parking in the lot in front of the building as well as around the market. 5th Street Public Market Parking Map Parking is limited to 3 hrs, if your service is longer than that, please see us before hand for a parking pass.
At our Willamette Street location, there is a parking lot location directly behind the building. There is also metered parking directly in front of the building with a limit of 1 hr.
- What is a Spa Membership?
For our guests that would like to come in at least once a month for spa services, we offer discounted rates. Please see our Spa Membership Page for more details.
- What is your retail return policy?
We want you to be 100% happy with your retail purchases. For retail items purchased instore at either location, we offer store credit for Aveda retail. Credit is for use on retail products and cannot be used towards services, gift cards or gratuity. We asked that items are returned in a sanitary condition and have at least 50% remaining product. Unfortunately, we are not able to offer returns for items purchased from AVEDA.com. Please see AVEDA.com Returns for any returns purchased from the website.