Policies & Procedures

How To Spa

Getting ready for your first visit to our spa? You're going to love it! Here are a few things you need to know.

Reservations

We suggest making spa reservations at least one week in advance to assure preferred times and staff preferences.
Multiple guests are advised to plan 4 to 6 weeks in advance.

When you arrive

For your first visit, please arrive at least 15 minutes prior to your appointment time for paperwork. We regret that we cannot be responsible for the loss or damage of personal items.

Parking

There are three free parking lots available for 5th Street Market customers.

Cancellation Policy

Because spa treatments are reserved especially for you, we require at least 24 hours advance notice to cancel, change or reschedule appointments. Spa packages and multiple treatments require at least 72 hours advance notice. We require a credit card to reserve appointments—any cancellations or changes without required notice will be charged 100% of the treatment to your credit card or gift certificate.

Gratuity

It is customary to tip generally 10–20% of your service, or what feels right for you. Gratuities are a reflection of your satisfaction. An 18% gratuity will be added for parties of four or more.

Gift Certificates

Gift certificates are valid one year from date of purchase. They are not redeemable for cash, or refundable. Gervais gift certificates are redeemable for any of our AVEDA products or Salon or Day Spa services.